Training Materials
This section offers a selection of training materials on a variety of topics that will help your business succeed. The purpose is to help your employees provide the best possible customer experience for your guests and to offer ideas that can make your business more profitable. Training is an ongoing process.
The topics in order are listed below.
PDF Files
- Getting a handle on your bar
- First and last impressions
- Suggestive selling
- Differentiate yoursel
Videos
- PE Making More Money
This video applies to all waiters, waitresses and bartenders. It provides
tips on how they can make money. It is designed specifically for these
employees to watch.
- PE Ski Stories - Bar
This ski story is at a bar and issues regarding alcohol pouring, cash handling,
ID checking and a few others are observed.
- PE Ski Stories - Child Care - Arrival
This ski story is about the arrival process when dropping of a child.
- PE Ski Stories - Cafeteria
This ski story takes place in a caferia during lunch
- PE Ski Stories - Parking
This ski story is about the parking process, shuttle and arrival.
- PE Ski Stories - Rentals - Initial
This ski story is specifically about the part of the rental process where
you fill out forms and pay.
- PE Ski Stories - Rentals - Boots - Skis
This ski story is specifically about the part of the rental process where
you are getting your equipment
- PE Ski Stories - Exchange - Return
This ski story is specifically abut the part of the rental process where
you might exchange equipment and return equipment at the end of the day.
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